This Privacy of Services explains how Sylva ("Sylva," "we," "us," or "our") collects, uses, stores, and protects information when you use the Sylva AI chat application and related services (collectively, the "Services"). By using the Services, you acknowledge the practices described in this policy.
1. Information We Collect
Depending on how you use Sylva, we may collect the following categories of information:
1.1 Account and Profile Information
If account creation or sign-in is available, we may collect information such as an account identifier, display name, profile preferences, and other information you choose to provide.
1.2 Chat and User-Generated Content
We may process messages, prompts, character preferences, and other content you submit when using AI chat features. This information is used to provide, personalize, maintain, and improve the Services.
1.3 Device and Technical Information
We may automatically receive limited technical information, such as device type, operating system, app version, language, approximate region, diagnostic data, and identifiers used for security, analytics, or service functionality.
1.4 Purchase Information
If you purchase subscriptions or virtual items, payment processing is handled through the applicable app store or payment provider. We may receive transaction information such as product purchased, transaction status, and purchase date, but we do not directly receive your full payment card details from the app store.
2. How We Use Information
We may use information to:
- Provide and operate AI chat and companion features;
- Generate and personalize AI responses and conversations;
- Remember preferences and improve your experience where such features are enabled;
- Process purchases and provide subscription-related services;
- Maintain security, prevent abuse, detect fraud, and enforce our terms;
- Diagnose technical problems and improve app performance;
- Analyze usage trends and improve features and user experience;
- Communicate with you about service-related matters when necessary; and
- Comply with applicable legal obligations.
3. AI Features & Data Processing
Sylva uses third-party artificial intelligence services to power certain conversational and content-generation features. Information you submit may be transmitted to and processed by these providers as necessary to generate responses and operate the requested features.
We take reasonable steps to limit the information shared with service providers to what is necessary for the relevant functionality. You should avoid submitting highly sensitive personal information, passwords, financial account credentials, or other information that you would not want processed by an AI service.
4. Third-Party Service Providers
We may work with trusted third parties that provide services such as cloud hosting, analytics, customer support, security, payment processing, and artificial intelligence. These providers may process information on our behalf and are expected to use it only for the purposes for which it was provided and in accordance with applicable requirements.
5. Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain business and security records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and the purpose for which it is processed.
6. Account and Data Deletion
Where account deletion functionality is available, you may request deletion of your account and associated information through the app or by contacting us. Some information may need to be retained for legitimate business purposes, security, fraud prevention, or legal compliance.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Children's Privacy
Sylva is not intended for children who are below the minimum age required to use the Services in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
9. Your Choices and Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including rights to access, correct, delete, restrict, or object to certain processing, and to request a copy of certain information. To exercise an applicable right, please contact us using the information below.
10. International Data Transfers
Your information may be processed or stored in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers in accordance with applicable privacy laws.
11. Changes to This Privacy of Services
We may update this Privacy of Services from time to time to reflect changes in our Services, technology, legal requirements, or business practices. When we make material changes, we may provide notice through the app or other appropriate means. The updated version will become effective when posted unless otherwise stated.
12. Contact Us
If you have questions, requests, or concerns regarding this Privacy of Services, please contact us at:
Email: furnisdunn@gmail.com